Tuesday, May 22, 2007

Frustrations @ work

The old saying goes "Give a man a fish, he eats for a day. Teach a man to fish, he eats for a lifetime". That's certainly not the case for me...


There is a guy who works for our company that is so computer illiterate that whenever he calls up with a problem, it's always the same problem. No matter how many times you explain something to him regarding using his computer, he will never remember and he will ask for help again in a few months time.


A couple of weeks ago, I spent half an hour on the phone with him helping him save an attachment from an email to a location on his hard drive and then editing a text file and saving it. I have done this at least five times in the past with him!


The root cause of this problem is an attitude whereby people think that if an issue they encounter as part of their job is remotely IT related, then they are not responsible for taking ownership of the issue and making the slightest bit of effort to overcome it. They think that any of the IT staff (even if they don't work in the support area) are there to answer their every whim.